About two months in the past I began to have issues charging my automobile. I’d sporadically get a number of warnings the most typical being “Cost cable not totally secured. Please modify the connection to enhance charging.”
The issues occurred a bit sporadically and began to extend over time. I didn’t doc each step of the method intimately during the last two months, however this weblog publish serves as my common recollection.
Initially I scheduled an appointment within the app to have the automobile fastened a number of weeks later, however at one level I merely couldn’t cost the automobile in any respect. I attempted charging at dwelling and at a supercharger. I used to be fairly low on the battery and as a substitute of risking one other towing problem, I drove straight to the service middle. For some cause, the automobile would cost on the service middle, and low and behold it started charging once more at dwelling after a few makes an attempt.
The automobile would proceed to wrestle to cost and would challenge warnings within the app however would finally cost in a single day.
The service middle was satisfied that I first wanted to improve the CPU. The automobile is 9 years previous and I do perceive that expertise has modified dramatically. I used to be not excited to pay the $2250 for an improve that I didn’t really need. Sure, the automobile was a bit gradual to activate and was not notably quick to reply, nevertheless it was not likely an issue. They beautiful a lot informed me that they nearly couldn’t diagnose my charging points with out this improve. I figured effectively I wish to maintain this automobile for one more 5 years or so, I could as effectively improve the CPU.
As has been effectively reported the world is experiencing a chip scarcity, and my appointment was pushed out twice till the native service middle may set up the brand new ‘infotainment bundle’. Calling a CPU improve an infotainment bundle is complicated and deceptive. I’ve no real interest in taking part in video games or movies on my display. I additionally was not thrilled about shedding the AM radio. I not hearken to AM radio, however my city broadcasts on the AM radio throughout an emergency and I’d lose the flexibility to simply do this in my automobile. I’ll should evacuate with a handheld AM radio or drive an ICE.
The overall invoice got here to be $2926 for the CPU improve and the brand new bodily cost port, which was fortuitously solely $102 in elements. The service took a number of days as they should test all of the wiring and connections to verify the automobile utterly works.
A few weeks glided by and the automobile was efficiently charging. I ‘dared’ to drive a little bit additional and deliberate on topping off at a supercharger. A lot to my shock I couldn’t! I contacted the Tesla supercharger assist so they might observe that I may not cost on my file.
Fortunately I did have sufficient cost to make it dwelling. To my shock, I may cost the automobile at dwelling that very same night.
However a day later, I may not cost at dwelling. The automobile began issuing new warnings and the bodily cost port colour turned to purple.
I scheduled one more appointment for a few weeks later even when the automobile was technically not drivable past a really restricted vary.
The following diagnoses was that the automobile wanted a brand new Grasp Charger. This second service price a complete of $2930. So principally one other $6,000 sunk into the automobile to maintain it working. In July I spent one other $6,000 for a brand new drive unit for a complete of $12,000 in 2022. Sustaining this older Tesla has been fairly costly this yr. I hope I’m on the finish of all the key elements that want changing. There at present will not be one other electrical car available on the market that notably pursuits me. I would love a small car with a really lengthy vary, however I’m additionally intrigued by the capabilities of the Rivians. I’ll doubtless wait one other 5 years until one thing seems out there with some intriguing options.
I’ve blended evaluations about Tesla Service. I discover all the parents fairly nice while you speak to them in particular person, however the employees does appear to have very excessive turnover. I dislike solely having the ability to talk via the app. Many instances while you textual content them via the app they take a very long time to get again to you — even a number of days. If the Service Advisor texts you and also you reply instantly, they are going to sometimes reply a day later. When you ask a couple of query, they usually solely reply just one query. I believe the Service Advisors are merely approach overworked.
Having the ability to speak to a Service Advisor on the telephone to me is a requirement. Lengthy detailed explanations don’t work effectively over texting notably with Tesla’s horrible responsiveness. My ICE seller gives significantly better service.
Additionally, Tesla Service not emails you the bill and file of what occurred in your automobile. It is advisable to keep in mind to obtain it from the app through the service. If in case you have one other service, the older file is gone from the app. I needed to request them to e mail me the older bill a number of instances, as it seems that they’ll’t ship the invoices from their commonplace e mail accounts.
The final service appointment took per week to finish and I noticed I forgot one thing within the automobile as I didn’t count on such gradual service. The automobile was scheduled to be full on the Friday after Thanksgiving and I used to be within the neighborhood so I finished in, and so they knowledgeable me I’d almost definitely obtain the automobile in a few hours because it was present process the ultimate check. I used to be fairly shocked that they didn’t inform me via the app.
I’ve discovered one of the simplest ways to speak to the Tesla Service Advisors is just to cease in. Making an attempt to speak via the app may be fairly irritating. In my restricted expertise somebody will speak to you in an affordable period of time if you happen to simply present up in particular person.