I assumed I share my supply expertise of our MY and the present open points with mentioned automotive.
We’re situated within the Bay Space as a reference level. We positioned the order by the web site, by no means spoke to an SA till 2-3 days previous to the supply for finalization of documentation.
We positioned our order in the midst of Might this yr. We skilled the usual ping-pong supply dates. It went so far as Feb 2023 and as shut as July 2022. On 10/31 we obtained our 2 weeks window. That night time/morning (Round 1AM), we obtained our VIN and a 1 week supply window. Round 10AM on 11/1, we obtained a set supply schedule of 11/3 with none capability to alter mentioned date. That night time, the supply methodology acquired auto set to dwelling supply with no possibility for native pickup. The Fremont plant who was internet hosting the supply is just 12 miles away from our dwelling.
On condition that I did not need to use Tesla’s financing choices, I had 2-3 days to buy and lock a price in with another person. That in itself was a race towards time, talking to reps, getting paperwork over. Actually acquired the copy of the test despatched over to Tesla 1 hour earlier than the set supply time. Spoiler, they delayed the supply by 4 hours and we are going to get to the “why”.
Come to supply time (In the present day within the afternoon), 2 supply workforce members parked the automotive in entrance of our home as requested. One was a trainee the opposite was the “veteran” however have solely executed 15 or so supply underneath his belt. He did say that Tesla is hiring like mad and doing a number of deliveries. The two of them are concentrating on 15 deliveries per day (Mixed). In the present day, their workforce was scheduled to do 200 deliveries across the Bay Space.
Throughout the usual exterior inspection utilizing an inventory I discovered on-line, instantly my spouse noticed 3 dings/scratches. The more severe one was truly on the rear trunk space the place the efficiency spoiler would usually be (We acquired the LR mannequin). The opposite 2 have been situated on the frunk hood and the final one being on the decrease rear left passenger door. I did not thoughts that one however the frunk chip and the rear trunk chip was bothering me.
I requested the supply workforce members if this was regular and so they mentioned this was the more severe chip they’ve seen and it is positively not regular. They advised me that they submitted a ticket to their supervisor already and that I ought to complain and create a ticket. This was additionally why they have been late as a result of they’re additionally the workforce that helps clear the automotive and report any points. Concerning day of supply challenge, the one option to open a ticket is so that you can settle for the automotive first…I attempted pinging our SA that emailed me and texted me relating to the documentation however she was not responding. Spoke it over to my spouse and determined to roll the cube, settle for the automotive and see how it’s coping with Tesla’s service middle (Not trying ahead to it based mostly on what I’ve learn to date, haha)
I additionally referred to as the primary Tesla quantity and so they steered the identical factor. So we at the moment are booked for subsequent week to take automotive in for service assessment. We nonetheless have 2 different vehicles to drive round in so we’re in no rush but it surely’s unlucky that the automotive was dinged up proper out of the gate. It isn’t a lambo or every other exotics, I do know, however once you anticipate this lengthy, there’s some connection based mostly on the unrealistic picture that you simply create all through mentioned ready interval, lol.
Concerning rejecting deliveries, I truthfully do not even know go about doing that both. Perhaps I’m presupposed to name and inform them that I needed to reject it however for a corporation that depends on their app and/or web site, they make it slightly laborious to assessment your choices. The final step to just accept is actually to view, then to click on settle for. I am assuming it is of their greatest curiosity to NOT make it straightforward to reject vehicles, so yah, if in case you have extra endurance than I do, perhaps you may wait it out.
The remainder of the automotive is alright, the guidelines helps loads so I extremely recommend of us that care about these things print out a duplicate and undergo it with somebody which have good eyes for particulars. I do not however my spouse does, haha.
We discovered a few different points that we’ve got added to the ticket for our scheduled service subsequent week. To this point, the listing is under:
- Chip on the rear spoiler space
- Scratch on the frunk space
- Scratch on the rear decrease left passenger door
- Chip contained in the inside door of the rear left passenger space
- Oxidation on the rear left tail lights
- Sticker (?) left on the passenger aspect pillar (I did not need to attempt to take away it as a result of it appears fairly caught on there, unsure?)
- Rear proper passenger hook clip will not lock/shut 100% of the time
Actually, it isn’t too dangerous and we all know that the automotive will probably get owned by mom nature or us as we drive it however we are going to attempt to see if Tesla will attempt to resolve these points or not earlier than attempting to determine it out ourselves.
The excellent news is, like lots of you, we have been in a position to decide up a automotive that we’ve got been trying ahead to for the longest however I additionally needed to share our preliminary expertise to date versus simply venting. I’ll in fact replace this thread as we progress by with the after supply service workforce.
To people who have learn this far, thanks and apologies for the mind dumping, haha. I shared some footage of the dings for these which can be .